Privacy policy
Privacy Policy
The responsible party for data processing is:
Ballach Lifestyle UG
Eichendorff Strasse 41
68167 Mannheim
Email: sales@alexejballach.com
We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.
1. Access Data and Hosting
You can visit our websites without providing any personal information. Each time a webpage is accessed, the web server merely automatically stores a so-called server log file, which includes, for example, the name of the requested file, your IP address, date and time of the retrieval, the amount of data transferred, and the requesting provider (access data) and documents the retrieval. These access data are evaluated exclusively to ensure the smooth operation of the site and to improve our offerings. This serves to safeguard our predominantly legitimate interests in the correct presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO.
All access data are deleted no later than seven days after the end of your page visit.
Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided on this website are processed on their servers. For questions regarding our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy. Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Canada, New Zealand, Japan, United Kingdom, USA. The adequacy decision for the USA serves as the basis for third country transmission, provided the respective service provider is certified. Until our service providers are certified, the data transfer continues to be based on these standards: Standard contractual clauses of the European Commission. Our service providers are located and/or use servers in these countries: Australia, India, Singapore. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard contractual clauses of the European Commission.
2. Data Processing for Contract Processing and Contact
2.1 Data Processing for Contract Processing
For the purpose of contract processing (including inquiries about and processing of any existing warranty and performance disruption claims as well as any statutory update obligations) in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO, we collect personal data if you voluntarily provide it to us within the scope of your order. Mandatory fields are marked as such because we need the data in these cases for contract processing, and we cannot process the order without their provision. The data collected can be seen from the respective input forms. Further information on the processing of your data, particularly the disclosure to our service providers for order, payment, and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after the expiry of the tax and commercial retention periods in accordance with Art. 6 Para. 1 S. 1 lit. c DSGVO unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this policy.
2.2 Customer Account
If you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for future orders on our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or through a designated function in the customer account. After the deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this policy.
2.3 Contact
In the context of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO if you voluntarily provide it to us when you contact us (e.g., via contact form or email). Mandatory fields are marked as such because we need the data in these cases to process your contact. The data collected can be seen from the respective input forms. After complete processing of your inquiry, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this policy.
3. Data Processing for the Purpose of Shipping Handling
For contract fulfillment in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
Data Transfer to Shipping Service Providers for Shipping Notification
If you have given us your express consent during or after your order, we will pass on your email address and telephone number to the selected shipping service provider based on this consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO so that they can contact you prior to delivery for the purpose of delivery notification or coordination. The consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this policy.
DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
4. Data Processing for Payment Handling
When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.
4.1 Data Processing for Transaction Handling
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or the selected payment service provider, insofar as this is necessary for payment processing. This serves the fulfillment of the contract in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for payment processing themselves, e.g., on their own website or through a technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this regard. If you have any questions about our payment processing partners and the basis of our cooperation with them, please contact the contact option described in this privacy policy.
4.2 Data Processing for the Purpose of Fraud Prevention and Payment Process Optimization
If necessary, we provide our service providers with further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimizing our payment processes (e.g., invoicing, handling contested payments, supporting accounting). This serves in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO to protect our predominantly legitimate interests in fraud prevention or efficient payment management.
5. Cookies and Other Technologies
General Information
To make the visit to our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies).
Protection of Privacy on End Devices
When using our online offer, we employ technologies that are absolutely necessary to provide the explicitly requested telemedia service. The storage of information in your device or access to information that is already stored on your device does not require consent in this regard. For non-essential functions, the storage of information in your device or access to information already stored on your device requires your consent. We would like to point out that if consent is not granted, parts of the website may not be fully usable. Any consents you have given remain valid until you adjust or reset the respective settings in your device.
Subsequent Data Processing Through Cookies and Other Technologies
We use technologies that are necessary for the use of certain functions of our website (e.g., shopping cart function). These technologies collect and process IP address, time of visit, device and browser information, and information about your use of our website (e.g., information about the contents of the shopping cart). This serves our predominantly legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. In addition, we use technologies to comply with the legal obligations to which we are subject (e.g., to prove consents to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy. The cookie settings correspond to the standard for the most common browsers. If you have consented to the use of technologies in accordance with Art. 6 Para 4o
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